Last updated: November 6, 2026
All sales are final. We do not accept returns or exchanges, and we do not give refunds for change of mind, ordering the wrong item, or because the product did not meet your expectations.
Our photos, videos, social media posts, advertisements and other marketing are for illustration and entertainment only. They may use staged scenes, edited footage, dramatized effects and computer generated or AI assisted visuals. Your DinoScope set may not look or perform exactly as shown. Results depend on room lighting, the wall or surface used and how you set it up. DinoScope projects images onto a wall or flat surface. It does not create a 3D hologram.
If your order never arrives
Every order ships with tracking. If your order does not arrive, you get a full refund. Once your estimated delivery window has passed, email dino.scope.official@outlook.com with your order number and we will check your tracking and refund you to your original payment method.
Damaged, defective or incorrect items
If your order arrives damaged, does not work as instructed, or is the wrong item, email us within 7 days of delivery with your order number and clear photos or a short video. We will send a replacement or refund at our choice.
Shipping Protection covers your order if it is lost, stolen or damaged in transit, and we send a replacement at no cost. The 30 Day Warranty covers manufacturing faults within 30 days of delivery, and we send a replacement at no cost. Neither covers misuse, accidental damage after delivery, or change of mind. Add-ons are non-refundable once your order has shipped.
Cancellations and addresses
We can only cancel or change an order that has not shipped, so email us as soon as possible. Please check your address at checkout. We are not responsible for orders sent to an incorrect address.
Nothing in this policy limits any rights you have under consumer protection laws that cannot be waived.
